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Goodwill Industries of Western New York, Inc.

Goodwill's Workforce Development Division offers high-quality vocational programs and support services for those with barriers or other disadvantages.

Upon referral by agencies like the Adult Career and Continuing Education Services-Vocational Rehabilitation (ACCES-VR) and the Erie County Department of Social Services, Goodwill specializes in helping people develop their talents and skills. Then we assist them in their search for employment. Once employed, we provide job retention services to assure that our clients succeed at one of life’s most important challenges: finding and keeping a job.

Our approach to employment also recognizes the impacts of hunger and poor diet, lack of adequate/appropriate clothing, and unsafe/unhealthy or unstable housing on training, job performance and retention. Until our clients are able to meet their basic human needs independently, Goodwill provides direct supports and linkage to other community providers to ensure that these needs are met.


Vocational Services

  • Career Exploration analyzes skills, abilities, possible employment objectives
  • Transitional Job Training develops work capacities needed to become "job-ready."
  • Alternative Work Services offers employment opportunities that accomodate the needs of individuals with severe or multiple disabilities.
  • Employment Solutions provides job development, placement and retention services.
  • Veterans' Services provides job placement and case management assistance to veterans.


Support Services

  • Food Pantry Services onsite; enables at-risk individuals, families to meet nutritional needs
  • Clothing Support via Goodwill store vouchers to assist work program participants with interview clothing
  • Buffalo Public Schools and GED instruction
  • Basic Human Needs provides service linkage, coordination to the low-income + recently unemployed
  • Money Management Training for entry-level personal budgeting skills

Hours of Operation: Monday through Friday 8:00 am - 4:00 pm

Program Measurements and Outcomes

Strategic Plan Progress Update


Certifications & Affiliations

  • Member of Goodwill Industries International.
  • “Hallmark of Quality” three-year Certificate of Accreditation by CARF, The Commission on Accreditation of Rehabilitation Facilities.
  • A member agency of United Way of Buffalo and Erie County.


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