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What We Do

Helping people prepare for, find, and keep good jobs is what Goodwill is all about.  It’s the motivation behind everything we do.

We believe that everyone should have the opportunity to earn wages and achieve their dreams. Goodwill’s programs and services help job seekers access the training and support they need. We assist people with all types of vocational challenges and barriers to employment.

At Goodwill, we believe that work is the key, essential factor in the ability of people to achieve desirable life outcomes. With it comes independence, pride, self-esteem, and sense of purpose. We give people, "a hand up, not a hand out."

Workforce Programs

Goodwill is a nonprofit provider of education, training, and career services for people with barriers to employment. We are committed to helping people make the transition from unemployment or underemployment to competitive employment. Our broad range of programs and supports serve a diverse set of individual and community needs.

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Retail Stores & Donations

We operate conveniently located retail stores and attended donation centers throughout Western New York.  Committed to quality and customer satisfaction, our stores are well organized and offer exceptional value on gently used items. We also participate in Goodwill’s national online auction site Made possible by generous donations from the community, revenues are channeled back into job training and placement programs.

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Contract Services

Beyond retail operations, Goodwill operates a successful business-to-business enterprise. Our Contract Services division supports and thrives on contractual partnerships with area businesses and manufacturers. Additionally, Goodwill’s Workforce Development division provides job development, placement and retention services that assist local businesses with their staffing needs.

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Our Mission

Goodwill works to enhance the dignity and quality of life of individuals and families by helping them overcome barriers and reach their full potential through learning and the power of work.

Our Vision

Every person has the opportunity to achieve his/her fullest potential and participate in and contribute to all aspects of life.

Our Values

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Our Diversity Policy

It is the policy of Goodwill of Western New York to provide equal opportunity to all program participants without regard to age, race, culture, spiritual beliefs, gender, sexual orientation, socioeconomic status, language, marital status, national origin, veteran status, handicap or disability; to base all program decisions on the principle of equal access and employment opportunity.  Such factors will not exclude participation in any program activity or service operated by Goodwill of Western New York.

Goodwill of Western New York

Agency Headquarters

1119 William Street
Buffalo, New York 14206
Phone: (716) 854-3494
Fax: (716) 854-1988

Our 2021 Annual Report is available for download here.

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