2025 Impact Report
For more than a century, Goodwill of Western New York has turned the generosity of our community into opportunity. Every donation, every purchase, every partnership, and every person who walks through our doors helps create a stronger Western New York.
In 2025, that impact reached across our community in meaningful ways, helping people build skills and careers, making quality secondhand goods more accessible, extending the life of donated items, supporting local jobs, and investing resources back into the programs and services that help people reach their fullest potential.
Our 2025 Impact Report tells the story of what we accomplished together and the difference local support continues to make across Western New York
Workforce Development
2,008
unemployed and underemployed individuals supported through workforce development programs
$40,601
starting average annual ways of Goodskills Career Builder Graduates
96%
of Goodskills Career Builder graduates who would recommend the program to friends of family.
Sustainability
pounds of donations collected across 22 community-based donation centers.
14.6 millon
pounds of donations recycled and diverted from landfills through resale and our network of reuse and recycling partners.
6.6 millon
individual donations received
365,965
Community Support
wages and benefits paid to Goodwill of Western New York employees.
$12.4 millon
individuals employed in Western New York.
280
89 cents
of every dollar received invested in program related activities.*
* Based on 2025 independent financial audit conducted by Tronconi Segarra & Associates.
Retail Reach
items sold at retail store locations in Western New York.
3,958,070
individual retail store transactions.
785,941
90,000+
shoppers provided with affordable second hand goods per month.
